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Unified Communications

Onsigna's applications for businesses are bundled under our "Unified Communications" family of solutions.

Portfolio of Solutions

Using this portfolio of solutions, service providers have a wide array of compelling offers to capture and delight the Enterprise, SMB, and SOHO business communications markets. Successful service providers actually take multiple UC offers to market.

Onsigna's Unified Communications Solutions:

Unified Communications as a Service
Unified Communications is no longer available only to the largest of large enterprises. Using business applications from companies like Microsoft, IBM, and Google, service providers are able to offer "UC as a Service". The service provider hosts UC "in the cloud", and businesses buy UC on an as-needed basis, similar to proven Software-as-a-Service (SaaS) models. With this solution, businesses receive all the benefits of Unified Communications, without having to spend hundreds of thousands of dollars (or more) on premises-based systems.

Hosted PBX / IP Centrex

With Hosted PBX, businesses no longer need to worry about the significant cost to manage and maintain premises communications systems: they focus on their core business, and their service provider delivers their communications solution. With state-of-the-art features, easy support for mobile, remote, and home employees, and built-in video, conferencing, call center, and unified messaging functionality, this solution gives businesses great power and productivity across any type of phone or location.

Business Connectivity

Service Providers use Onsigna SIP Trunking functionality to connect business customer premise phone equipment (Key Systems, TDM PBX, and IP PBXs) to deliver telephony, Unified Communications, and Fixed-Mobile Convergence (FMC) across all of the enterprises' sites. With Business Connectivity, end-users get the benefits of Unified Communications (UC) and FMC functionality without removing their existing premises-based PBX.

Mobile Unified Communications

Mobile Operators and fixed service providers can offer Unified Communications services to corporate mobile phones using Onsigna Mobile Unified Communications (UC) solution. The flexibility of the solution effectively turns the mobile device into another extension on the enterprise PBX or IP Centrex service. The business benefits from value-added applications like Call Centers, Receptionist, Microsoft, IBM and Google integration.

Consumer Experience

Service providers who offer consumers services need to take full advantage of the new mobile and fixed broadband technologies to offer their users the simple, intuitive communication experience they have come to expect no matter which multi-media device they are using.

Consumers are using more applications than ever over their broadband connections. They are eager to connect all of their IP enabled devices and move and share content between them easily. The residential broadband market is exploding with new devices and capabilities and service providers must capitalize on this growing market to drive new revenue.

With a focus on the consumer experience, Onsigna delivers services and features you can take to market to allow consumers to communicate anytime, anywhere and from any device. By delivering a superior consumer experience, you can eliminate their need to manage multiple phone numbers, email addresses and identities for an individual subscriber.

Consumer Experience Features:

Personalization
Personalization allows subscribers to communicate with their own social network according to their preferred mode of communication.

Multimedia

Multimedia provides expanded communication possibilities beyond voice to also include enhanced messaging, real-time multimedia communications such as video and content sharing during voice and high-definition calls.

Mobility

Mobility allows a user to access services independently of devices and networks, and allows a device to change location while maintaining the same services.

Service Provider Benefits:

Increased revenue
Consumer Experience offers consumers a compelling reason to have moved all their services to one provider, increasing the average revenue per customer.

Differentiated offerings

Consumer Experience is an innovative service allowing providers to extend communications beyond voice.

Increased customer satisfaction

Consumer Experience provides a superior customer experience.

The Platform

Network Elements
Onsignas' system functionality is distributed across a number of platform network elements to enable maximum scalability, reliability and overall performance.

Application Server

The Application Server operates at the core and is responsible for the execution of all enhanced personal and group features. The server's database maintains user and group profiles, as well as service and subscription data. The Application Server supports a variety of access side protocols in including SIP, MGCP and NCS.

Network Server

The Network Server enables to achieve massive scalability and geographic redundancy. It acts as a centralized SIP redirect server providing location services, as well as dial plan/digit translation and a rich set of routing policies, such as least-cost routing, E911 route selection, and enterprise-focused network applications such as Voice VPNs and web-configurable private dial plans.

Media Server (Media Resource Function)

The Media Server is an open standards-based SIP media server supporting scripting languages such as VoiceXML and CCXML, as well as media control protocols such as NetAnn, MSCML, and the new SIP Media Control Framework. The Media Server provides announcements, record, playback. digit detection, mixing and repeating functions.

The Media Server is also a fully compliant IMS Media Resource Function (MRF), deployed in operator networks worldwide. All industry standard audio and video CODECs are supported on a highly scalable software based platform using off the shelf hardware. This enables operators to deploy media rich features such as Unified Messaging, N-way conferencing and Auto Attendants without investing in expensive proprietary hardware based media server platforms.

Access Mediation Server

The Access Mediation Server (AMS) is an optional, stand alone server that enables support of Skinny Call Control Protocol (SCCP) devices that are deployed in businesses of all sizes. The AMS supports the most popular business features, enabling a comprehensive and competitive offer. It also allows SCCP Devices to interface with  enabling M6 Migrations. The AMS allows support of SCCP and SIP devices cross-enterprise, providing end user growth, and a reduction in deployment costs with retention of existing CPE.

Element Management System

The Element Management System (EMS) simplifies integration into a service provider network by providing a single point of access for managing the fault, performance and configuration of all network elements. The EMS offers an integrated view of system resources for network monitoring and simplifies network wide tasks such as software patching and user migrations.

Web Server

The Web Server (WS) is a complete service management and self-care web portal solution. A multi-tenant hierarchy allows multiple administrators roles for operators to perform subscriber and service management. A group administrator and end-user portal allows enterprises or families to self manage their individual lines and service configuration. The Web Server can be deployed standalone or integrated with another portal using external authentication APIs or third party single sign on solutions.

Xtended Service Platform

The Xtended Service Platform (XSP) enables a variety of ancillary interfaces. The primary interface exposed by the XSP is the Xtended Services Interface (Xsi) – which provides a rich set of Web 2.0 interfaces for integrating services with desktop clients as well as Internet based applications. The XSP also hosts the Device Management interface (DMI) so phones, soft clients and gateways can download their latest configuration files and software loads.

Profile Server

The Profile Server (PS) provides a central repository for configuration files, access device firmware, client software, treatments, announcements and localization files. Centralizing all resources files in the Profile Server eliminates the management of keeping files in sync across multiple application servers and media servers in the network.

Call Detail Server

The Call Detail Server (CDS) offloads call record management from the Application Server. While the application server provides a basic call log feature – when using the CDS operators can offer hundreds of logs per user with much more detail per call log. The CDS deployment enables providers to collect a broader array of call data and distribute those records to other systems in real-time. When deployed in conjunction with the XSP, operators can make these call logs available to end user applications via the Xsi.

Value Added Applications

Onsigna goes beyond connecting an IP pipe to a user. Our advanced calling features allow service providers the ability to offer innovative, compelling, revenue-generating solutions to both business and residential customers.
For example Onsigna offers service providers the power to provide their customers with the ability to dial to and from anywhere in the world without worrying about high-cost long distance charges.

Onsigna Anywhere

Onsigna Anywhere allows service providers to offer fixed-mobile convergence (FMC) services today without additional equipment.

Onsigna Anywhere simplifies communications for on-the-go and remote users by extending the features of a desk phone to any other fixed or mobile device, regardless of network or handset manufacturer.

End–User Benefits:

Only one business number is needed
Callers dial one number and can reach the user on any phone the user chooses: a desk phone, cell phone and/or a soft phone can ring simultaneously.

Calls move between devices

Users enjoy voice-call continuity with the ability to move live calls from one device to another without hanging up.

Universal features access

Users can use all of their business features regardless of which device they use to answer or make calls.

Messaging

A suite of advanced, fully-integrated, multimedia messaging services for business and consumer customers, including standard voice messaging, fax messaging, and video messaging. With Onsigna Unified Messaging, end-users have the flexibility to access and manage their messages from their email, phone, web, and mobile devices for a truly unified experience.

Unified Messaging

End-User Benefits
With Onsigna Messaging, end users have access to all the features they are familiar with from advanced legacy voicemail systems, plus enhanced capabilities that allow them to receive fax and video messages, receive messages in their email, and get message notifications at their fixed and mobile phones, and desktop.

Save Money and Time

No need to spend resources integrating an external voice platform because Onsigna  Unified Messaging is fully integrated with the Onsigna platform, including the Media Server, and will support the use of existing mail store platforms.

Simplify the End-User Experience

Route all calls, whether to fixed or mobile devices, to a single mailbox; receive message waiting notifications at every device and the desktop; and retrieve messages from any device and the desktop. Users finally have the ability to manage all their messages quickly and easily.

Support Legacy Network Architectures

Onsigna Voice Messaging can be deployed as a fully integrated service for users hosted on Onsigna; or as a standalone service, providing next-generation messaging services to users that are hosted on an existing legacy switch.

Fax Messaging

No more lost faxes since fax messages can be sent directly to email. Users can also use the voice portal to print fax messages to any fax machine.

Video Messaging

Communicate with video messages! Users can create and receive video messages using Onsigna, including video mail greetings (no answer, unavailable), Automated Attendant greetings, Video on Hold, and Call Center video entrance and comfort announcements. Video messages are played back to video-enabled phones, and sent as attachments to email, just like voicemail messages.

Enhanced Messaging and Content Sharing

Benefit from seamless messaging between any device, anywhere, anytime with enhanced messaging and content sharing. Onsigna supports the "Rich Communications Suite" (RCS) initiative to provide seamless messaging between any devices, anywhere, at any time. This represents the evolution of circuit-based, device-dependant messaging like SMS to packet-based networks and supports services like conversational chat, content sharing (video and image), and document sharing.

ACD and Call Center

The Onsigna ACD solution allows service providers to build on-demand, virtual hunt groups and queues, where users can span multiple sites and receive calls on any device, including mobile phones.
The solution supports any environment, from a small informal workgroup or individual that needs basic call distribution, queuing, and simple reporting, to advanced Call Centers that use Auto Attendants, advanced call distribution algorithms, desktop clients, real-time monitoring and in-depth historical reporting.

End-User Benefits

Reduces total cost of ownership
Allows users to set up a comprehensive, feature-rich Call Center anywhere in the world, with no hardware, software or up-front capital expenditures.

Improves customer satisfaction

No more busy lines for callers since ACDs and queuing are available to any size customer. Queue calls for Receptionists. Include remote or mobile employees in queues.

Offers a resilient solution

Service providers can offer a solution with the resilience of a carrier-class platform for businesses of all sizes.

Accommodates ever changing business needs

Ensures all incoming calls are serviced efficiently, under any network condition and at any time.

Automatic Call Distribution (ACD/Call Center)

Onsigna offers an ACD feature set that includes hunt groups, call queuing when all users are busy, and no-answer treatments. Auto Attendants can be used to route callers to the correct group of agents, such as sales or technical support. Onsigna can expand the capabilities of legacy call centers by allowing call center agents to be geographically distributed. Agents can take calls from home, a satellite office or from mobile handsets.

Call Center Agent and Supervisor

Any Onsigna user has access to ACD and queuing functionality, which can be enhanced with the ability to set ACD state (sign-in/out, available/unavailable, wrap-up) through a web portal or their phone, or use a sophisticated desktop client application that provides integrated call control, click-to-dial, and ACD state management functions.

Reporting and Monitoring

Onsigna supports the reporting needs of any size environment, ranging from basic agent and queue performance statistics via the Onsigna Web Portal and daily emailed reports, to advanced on-demand reports and real-time monitoring of Call Center Agents and Queues using the desktop clients. Customers that previously had no access to incoming call details can now forecast staffing requirements to meet anticipated call volumes, and formal call centers can maximize customer satisfaction using reports that allow them to effectively manage their agents and monitor Key Performance Indicators (KPIs) for their queues.

Conferencing

Onsigna Conferencing Solution supports both Instant Conferencing to meet the needs of a few participants, and Business Conferencing to support formal scheduled conferences with hundreds of participants.
Designed to provide an easy-to-use, fully-integrated user experience, Onsigna  Conferencing can be enabled from a user's phone, desktop toolbars, or a web portal, and leaders can manage active calls using a web-based meeting portal.

End-User Benefits

Single Platform
One platform for all communications services eliminates the need for 3rd Party conferencing solutions.

Simplified Controls

A unified, browser-based interface for scheduling conferences and controlling and recording calls in process.

On-Demand Instant Conferencing

Users can initiate N-way calls and Instant Group Calls directly from their phones or desktop toolbars, without the need for bridge numbers and PIN codes. Instant Group Call is a Onsigna feature that allows a user to alert and bridge together a predefined list of users by dialing a single number or extension.

Large-Scale Business Conferencing

Users can have their own Meet-Me conference bridge for ad-hoc meetings, or schedule conference bridges and notify participants using the Onsigna Business Conferencing application. Leaders can manage active conference calls and participants, record and archive conferences, and schedule one-time or recurring conferences via the web portal.

Video Conferencing

Video capabilities are an additional option available with Onsigna Instant Conferencing. It allows end-users to conduct video calls on any video-enabled devices, including IP video phones, soft phones and mobile phones.
Onsigna also works with industry-leading Technology Partners to provide large-scale video conferencing and collaboration.

Automated Attendant

The Onsigna Automated Attendant is a flexible, powerful, front office tool that acts as an automated receptionist for business customers. Callers get a professional greeting and routing options that allow them to reach the correct destination, improving efficiency and customer satisfaction.

End-user Benefits:

Flexible Routing Options
Dial to reach groups/queues, dial by name, dial by extension, escape to Operator, after hours routing, and holiday routing.

Professional Greeting for Small Companies

Even the smallest company, or a "virtual" company with no physical office, can present a professional, "big company" image to callers, routing calls to employees that are geographically distributed, or to mobile employees without fixed line phones.

Skills-Based Routing for Call Centers

Automated Attendants can be used to provide simple skills-based routing for Call Centers. "Press 1 for Sales and 2 for Service," where calls are routed to hunt groups or queues that include the appropriately skilled agents.

Assistant-Enterprise

Onsigna automatically includes a web-based account for managing incoming and outgoing calls. For advanced features, users may upgrade to the Assistant Enterprise.
The telephony toolbar enables users to make and accept telephone calls and change telephone settings from within Microsoft Outlook, Internet Explorer and Firefox.

End-User Benefits:

Web-based Call Management
Advanced call control capabilities include a pop-up notification when a call comes in, and enables the user to answer the call, place it on hold, send it to voice mail, or transfer it to another party, without leaving the Microsoft application they are using.

Centralized Contact Directory

Click-to-dial capability from the Outlook contact directory and Internet Explorer Web pages.

Advanced Call Features

Three-way conferencing and caller identification.

Call Manager

Call Manager is a web-based interface that allows users to control calls from a web page versus needing to activate often forgotten star codes and flash hooks. Users can take control of their personal calling features for any type of call. For example, from your desktop, set your preferred incoming call settings, such as Call Forwarding, Do not disturb, Simultaneous ring, Call notify, and many more. For outgoing calls, you can turn on and off Automatic Callback, Call Return, Personal Phone List, just to name a few features.

Through Call Manager a user can also activate features that help improve productivity, such as Barge-in Exempt, Call Waiting, Call pick-up, Flash Call Hold, Music/Video on hold, Instant Messaging, Presence, Push to talk, Remote Office, Shared Call appearance, and so much more. Onsigna Call Manager is your central location for managing all of your calling features.

Receptionist

The Receptionist is an attendant console for receptionists or telephone attendants who manage and screen inbound calls for enterprises. The interface is designed to follow the natural work ‘flow’ of a call from the top to the bottom of the screen.

End-User Benefits

Provide VIP treatment for all callers
Caller ID shows you who is calling and who you are calling at all times. Calls get answered faster and customers can easily reach the people they need, with minimal wait time.

Maximize efficiency

Call Register shows you how many calls you take and how quick they are.

Personal Web Portal

The Onsigna Personal Web Portal provides a comprehensive web-based portal for users to access and manage all of their Onsigna services, from any location.

End-User Benefits

Manage All Onsigna Services
End-users can easily manage all their services and settings, providing more flexibility to the user and less effort by a local phone system administrator.

Manage Unified Messaging Settings

Users can directly manage greetings, create distribution lists, manage MWI delivery, email settings, and fax messaging

Retrieve Call History

Users can view received, missed, and placed calls

Schedule and Manage Audio Conferences

Users can setup conference bridges, manage participants during active calls, access and manage recorded conferences, and generate reports on audio conferences.

Call Center Agent and Supervisor

The Onsigna Agent and Supervisor desktop clients allow users in higher volume call centers to quickly and efficiently manage calls, and their availability to receive calls.

Call Center Agents

The Call Center Agent desktop client enhances their productivity through intuitive interfaces that let call center agents answer, re-direct and resolve calls more quickly to increase productivity and improve the caller's satisfaction level. To future-proof your offer, Onsigna supports both audio and video for services like music/video on hold, entrance announcements, and comfort announcements.

Call Center Supervisors

Using the Onsigna Supervisor desktop client, customers are able to monitor real-time agent and queue activity, manage incoming calls, and generate in-depth historical reports.

Onsigna Phone Xtension

Onsigna Phone Xtension gives users and businesses a simple, graphical interface that allows them to personalize their business phones. With Phone Xtension you can customize the layout and functions of the phone, including which keys are used for business functions such as voice mail, call park/pickup, intercom and second line.

End-User Benefits

Greater Control of Your Business
Easy to use graphical interface allows control over line keys, soft keys and special function keys like voicemail, speaker phone, intercom, do not disturb and more.

Device Customization

Program line keys on your phone to perform functions like speed dial, call lists or other phone functions. The Group Administrator can define line key functions common to the group and lock these definitions across the business.

Service Provider Benefits

Simple, Faster Deployments
Deploy phones with basic configurations and let the end user define the functions of the phone.

Lower Costs

Avoid costly time and energy spend extending the sales process or managing customer trouble tickets by allowing the end users to do their own customization.

Integrated Solutions

Employees and consumers alike want the ability to customize their communication options. Onsigna offers integrated communication solutions that give individuals the ability to chat via IM, text messaging, manage their calendar through voice automation and click-to-dial from their computer or placing a video call.

Learn More about how Onsigna has integrated with:

• IBM
• Microsoft
• Tandberg
• Polycom